Frequently Asked Questions
Have a question? You're in the right place. Find answers about Blade Runners, shipping, sizing, returns, and everything you need to know before you roll.
1. How do Blade Runners work?
Blade Runners feature a retractable wheel system that lets you switch between walking and skating in seconds. Simply unlock the wheels, roll, then retract them when you're ready to walk again.
2. Can I walk normally in Blade Runners?
Yes! When the wheels are retracted, Blade Runners are designed to feel like comfortable everyday sneakers.
3. Are Blade Runners beginner friendly?
Absolutely. Beginners can learn with practice. For the safest experience, we recommend starting on smooth, flat surfaces while wearing protective gear.
4. Are Blade Runners safe?
Blade Runners are designed with safety in mind, but like any skating activity, we recommend wearing a helmet and protective pads while learning or skating.
5. How long does shipping take?
Most orders arrive within 3-5 business days after being processed.
6. What is your return policy?
If you're not completely satisfied with your purchase, you can return your order according to our Return Policy. Please visit our Returns page for full details and eligibility.
7. What comes in the box?
Every Blade Runners order includes:
- Your pair of Blade Runners
- Replacement wheels
- Wheel replacement tool
- User instructions
Light-Up Blade Runners also include:
- USB charging cable
8. Do the lights need batteries?
No. Our Light-Up Blade Runners feature rechargeable lights and include a USB charging cable.
9. Can I replace the wheels?
Yes. Every pair includes replacement wheels and the tool needed to install them.
10. What size should I order?
Blade Runners fit true to size for most customers. If you're between sizes, we recommend choosing the larger size for the best fit.
11. Can adults wear Blade Runners?
Yes! Blade Runners are designed for both teens and adults. Just select the correct size before ordering.
12. Where can I use Blade Runners?
Blade Runners perform best on smooth, dry surfaces such as sidewalks, bike paths, indoor rinks, and paved areas.
13. Can I use Blade Runners in the rain?
We recommend avoiding wet or slippery surfaces. Water can reduce traction and may affect skating performance.
14. How do I clean my Blade Runners?
Wipe the shoes with a soft, damp cloth and allow them to air dry. Avoid placing them in a washing machine or dryer.
15. How can I contact Blade Runners?
If you have any questions before or after your purchase, our support team is always happy to help. Visit our Contact page or email us, and we'll get back to you as quickly as possible.